Winning with the Customer from Hell: A Survival Guide - ECW Press

Winning with the Customer from Hell: A Survival Guide

Belding, Shaun

$10.95
  • They yell and shout and try to intimidate. They whine and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Who are they? They’re the Customers from Hell. Winning with the Customer from Hell by Shaun Belding offers realistic, practical, and anecdotal solutions to this problem.

  • Shaun Belding is the president of Belding Skills Development, an international training and development company, and CEO of RetailTrack Mystery Shopping. He conducts motivational seminars on customer service, selling, management, and leadership.

  • Published: April 2004

    ISBN: 9781550226300

    Dimensions: 5.5 x 8 in.

    Pages: 230

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